Call: 1-800-222-9691 | Stand By Status (SBS) Available 24/7/365

Dealing with Difficult People in the Workplace and Beyond

About the Course

When you are faced with difficult challenges at work and at home, you can stay calm, respectful, hold boundaries, and defuse conflict. This course will teach verbal de-escalation tools and ways to understand different personalities of the people in your life.

Training Objectives

Create civility in the workplace where bullying is not tolerated
Recognize communication challenges
Identify the type of “life leader” you want to be and how to positively impact relationships
Learn verbal de-escalation and advanced communication techniques

* Certifications for courses (POST, ICEMA, EMSA, BRN, CEU) vary depending on course content, location of the training, and length of the course. Our team will provide specific certifications that are available upon request or at time of scheduling. 

We Are Here to Help

Reach out to TCTI to learn more about scheduling training for your department.