Call: 1-800-222-9691 | Stand By Status (SBS) Available 24/7/365
The services described on this page are provided to employees, their spouses and eligible household family members of departments contracted with The Counseling Team. If you are unsure about any covered services, please contact TCTI for assistance.
Therapy sessions are available to help you and your eligible family members with confidential, professional assistance. Since your agency has contracted with TCTI, there are no fees for our counseling services. There are times, however, when individuals may be referred to resources outside the program. Should an employee or eligible family member decide to utilize these outside resources, they will be responsible for any fees associated for those services.
You can call TCTI during regular business hours (Monday – Friday, 7:30 am – 5:30 pm) and speak with our scheduling department. They will ask you a few questions about your counseling needs and any preferences you may have. You will also be emailed a packet to complete online before your appointment can be confirmed. Calls received after hours will be responded to on the next business day.
Call us today and we will schedule an appointment that works best for you. Each appointment will take about one hour. If you need to reschedule or cancel your appointment, give us a call and we will be happy to change it.
The number of sessions available may vary based on what is contractually covered by your agency. Most contracts cover approximately ten sessions annually. The details of your coverage will be discussed with you on your first appointment. If you find that you need more sessions than allotted by the agency, TCTI will work with you to make alternate arrangements, whether through your insurance, private pay, or to extend services provided by the agency.
All counseling services are confidential unless divulgence is required by law. Your supervisor or department will not be notified unless you authorize it.
You will need to provide your full name, address, department (to verify you are under your departments contracted services), phone number, email address, and clinician preferences such as specialties, location, gender…etc.
We do our best to schedule counseling appointments as soon as possible. TCTI does offer a “crisis hour” each day where a clinician is available for a same day phone session. When you call, please advise the scheduler that you are in crisis.
Our clinicians offer the convenience of virtual counseling sessions. While the initial visit will be held face to face to assess the appropriateness of using virtual counseling, subsequent sessions can be scheduled virtually. When you call TCTI, our scheduling team will review your preference.
TCTI has a large network of culturally competent clinicians who serve in offices across California in the counties of Orange, Los Angeles, Placer, Riverside, San Bernardino, San Diego, Sonoma, Ventura, San Luis Obispo, and Santa Barbara. We also offer virtual sessions and this can be requested when you call TCTI.
No, you do not need to provide your insurance card since short-term counseling is covered by your department.
You are free to change clinicians at any time. We want to find the best fit for you.
©2024 The Counseling Team International | Privacy | Terms of Use
