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July 16, 2024
Onsite Support: Agents and Staff to Meet with Clinician
McAlester, Oklahoma
July 18, 2024
The Power of Empathy
Louisville, Kentucky
July 23, 2024
Basic Narcotics School: Transition from Patrol and Ethics Training
Richmond, Kentucky
August 8, 2024
The Role of Wellness in Performance
Louisville, Kentucky
August 12 – 15, 2024
Trauma Training – Phase 2
Savannah, Georgia
September 9, 2024
Onsite Support: EAP Overview, Consults with Leadership, One on One & Groups with Clinician
Charleston, West Virginia
September 17, 2024
Suicide Awarenss Training
McAlester, Oklahoma
September 23, 2024
Introduction of EAP
Knoxville, Tennessee
September 26, 2024
The Value of Active Listening
Louisville, Kentucky
October 17, 2024
What Does it Mean to be a Professional
Louisville, Kentucky
Employees, spouses, children under the age of 26, children of any age with special needs, and anyone living in the employee’s home as a family member are eligible for counseling services with TCTI.
EAP covers 12 sessions per Fiscal Year (Oct 1 – Sept 30) per issue.
Every employee is eligible for a new set of sessions at the start of the fiscal year which is October 1st; however, do not hesitate to call us and we can explore what other options may be appropriate at the time.
Yes, all EAP clinicians and staff are legally required to maintain strict confidentiality and are prohibited from sharing any information about client contact or involvement with EAP unless provided with written consent. Clinicians are not allowed to communicate with the DEA directly. Employees are also not able to access information about their adult age family members’ services unless consent is received.
Section 21 – Psychological and Emotional Health
The U.S. government recognizes the critical importance of mental health and advocates proactive management of mental health conditions to support the wellness and recovery of Federal employees and others. Every day, individuals with mental health conditions carry out their duties without presenting a security risk. While most individuals with mental health conditions do not present security risks, there may be times when such conditions can affect a person’s eligibility for a security clearance.
Individuals experience a range of reactions to traumatic events. For example, the death of a loved one, divorce, major injury, service in a military combat environment, sexual assault, domestic violence, or other difficult, work-related, family, personal, or medical issues may lead to grief, depression, or other responses. The government recognizes that mental health counseling and treatment may provide important support for those who have experienced such events, as well as for those with other mental health conditions. Nothing in this questionnaire is intended to discourage those who might benefit from such treatment by seeking it.
Mental health treatment and counseling, in and of itself, is not a reason to revoke or deny eligibility for access to classified information or for holding a sensitive position, suitability or fitness to obtain or retain Federal or contract employment, or eligibility for physical or logical access to Federally controlled facilities or information systems. Seeking or receiving mental health care for personal wellness and recovery may contribute favorably to decisions about your eligibility.
21A Has a court or administrative agency EVER issued an order declaring you mentally incompetent?
21B Has a court or administrative agency EVER ordered you to consult with a mental health profession (for example, a psychiatrist, psychologist, licensed clinical social worker, etc.)?
An order to a military member by a superior officer is not within the scope of this question, and therefore would not require an affirmative response. An order by a military court would be within the scope of the question and would require and affirmative response.
21C Have you EVER been hospitalized for a mental health condition?
The following question asks whether you have been diagnosed with a specified mental health condition that may, particularly if untreated, impact your judgment, reliability, or trustworthiness. If you answer in the affirmative, information will be requested about the seriousness and symptoms of the condition, as well as any applicable course of treatment. It is important to note that any such diagnosis, in and of itself, is not a reason to revoke or deny eligibility for access to classified information or for holding a sensitive position, suitability or fitness to obtain or retain Federal or contract employment, or eligibility for physical or logical access to federally controlled facilities or information systems.
21D Have you EVER been diagnosed by a physician or other health professional (for example, a psychiatrist, psychologist, licensed clinical social worker, or nurse practitioner) with a psychotic disorder, schizophrenia, schizoaffective disorder, delusional disorder, bipolar mood disorder, borderline personality disorder, or antisocial personality disorder?
21E Do you have a mental health or other health condition that substantially adversely affects your judgment, reliability, or trustworthiness even if you are not experiencing such symptoms today?
If your judgment, reliability, or trustworthiness is not substantially adversely affected by a mental health or other condition, then you should answer “no” even if you have a mental health or other condition requiring treatment. For example, if you need emotional or mental health counseling as a result of service as a first responder, service in a military combat environment, having been sexually assaulted, a victim of domestic violence, or marital issues, but your judgment, reliability or trustworthiness is not substantially adversely affected, then answer “no”.
No, anyone over the age of 18 will need to initiate the referral process directly.
No, all services are confidential, and the employee will not be made aware of services offered/completed.
Our program is geared towards short-term support; however, not all challenges can be addressed quickly. We encourage you to have a discussion with your therapist about the use of insurance, out-of-network benefits, and/or have the therapist contact the EAP to explore if an extension is possible.
EAP provides short term counseling and does not provide extensive clinical notes, clinical diagnosis, or court ordered treatment. Services are offered to help you through the difficult transition, but our clinicians will not be able to complete any court ordered documents on your behalf.
We are here to support you at any time amidst a variety of challenges; however, most of our therapists are only licensed in the state in which they reside. If you relocate to another state, you will need to change your therapist.
Feel free to refer your current therapist to us or provide us with their information for us to initiate contact. We will discuss our program and requirements/requests to participate; however, the decision to join our network of providers will ultimately be up to the individual therapist.
No, inpatient treatment is NOT covered by EAP. It is something to explore via your medical insurance. EAP can assist in helping locate a facility for you, but admission and costs will need to discussed with the facility.
Call back before the start of the third session and let us know. We will locate a new clinician for you.
Many clinicians respond at the end of the day or early the following day; however, do not wait more than 2 business days to call us back if you have issues scheduling your first appointment.
Please let us know and we will contact their respective office/therapist to remedy the situation.
We do our best to find a clinician in a timely manner that would be appropriate given you (or your family member’s preferences); however, the following can contribute to a prolonged delay: residing in a remote location, high demand or limited availability of clinicians in area, limited in-office hours, challenges matching clinician and employee’s availabilities, and the specialization of the request/need. Changing one or more of these parameters will usually expedite the ability to find an appropriate culturally competent clinician.
Yes! If you need any information from that referral or if the clinician is no longer available to meet, you can call us back and we will connect with another clinician.
LifeCare is sponsored by the Employee Assistance Program and is provided to DEA Employees and their families at no cost. Everyday LifeCare provides assistance to DEA employees, 24/7/365. They will access your needs, provide personalized one-on-one assistance, send you written materials, prescreen providers, generate detailed referrals with confirmed availability and follow up with you until your needs are completely satisfied. From child/senior care to home maintenance to financial planning, no task is too big or small. Click here to view LifeCare brochure, or call 866-426-0416 to learn more.
International Association of Chiefs of Police
The International Association of Chiefs of Police (IACP), as the world’s largest and most influential professional association for police leaders, is committed to advancing the safety of communities worldwide. https://www.theiacp.org/
Substance Abuse and Mental Health Services Administration
SAMHSA’s mission is to lead public health and service delivery efforts that promote mental health, prevent substance misuse, and provide treatments and supports to foster recovery while ensuring equitable access and better outcomes. https://www.samhsa.gov/
988 Suicide & Crisis Lifeline
If you or someone you know is struggling or in crisis, help is available. Call or text 988.
Disaster Distress Helpline
24/7 crisis counseling for emotional distress related to a disaster. Call 800-985-5990.
First Responder Wellness
Comprehensive inpatient/outpatient behavioral health treatment program exclusively for public safety professionals; treatment for post-traumatic stress, alcohol, addiction, anxiety, and depression. Call 888-443-4898 or go online https://www.firstresponder-wellness.com/
Help for Service Members and Their Families
Veteran’s Crisis Line
Available 24/7: Dial 988 then Press 1, chat live, or text 838255. A caring, qualified responder will listen and help.
Resources for Service Members
Military OneSource
A free service provided by the Department of Defense to service members and their families to help with a broad range of concerns, including possible mental health problems. Call 800-342-9647.
The Psychological Health Center of Excellence (PHCoE)
PHCoE provides psychological health research consultation and expertise to leaders, providers, service members, and their families. Call 866-966-1020. https://www.health.mil/Military-Health-Topics/Centers-of-Excellence/Psychological-Health-Center-of-Excellence
Traumatic Brain Injury Center of Excellence (TBICoE)
TBICoE promotes state-of-the-science traumatic brain injury care from point-of-injury to reintegration for service members, veterans and their families. https://www.health.mil/Military-Health-Topics/Centers-of-Excellence/Traumatic-Brain-Injury-Center-of-Excellence
TRICARE®
A health care program serving uniformed service members, retirees, and their families worldwide. https://www.tricare.mil/
Resources for Veterans
U.S. Department of Veterans Affairs Mental Health Resources
Provides information about mental health and support services specifically for veterans. https://www.va.gov/
VA Mental Health
connects veterans to mental health services the VA provides for veterans and families. All mental health care provided by VHA supports recovery. The programs aim to enable people with mental health problems to live meaningful lives in their communities and achieve their full potential. https://www.mentalhealth.va.gov/
Vet Centers
Community based centers that provide a range of counseling, outreach and referral services to eligible veterans in order to help them make a satisfying post-war readjustment to civilian life. https://www.vetcenter.va.gov/
National Center for Post-Traumatic Stress Disorder
The center’s purpose is to improve the well-being and understanding of individuals who have experienced traumatic events, with a focus on American veterans. https://www.ptsd.va.gov/
National Call Center for Homeless Veterans
Resource to ensure homeless veterans or veterans at risk for homelessness have access to trained counselors 24/7. The hotline is intended to assist homeless veterans, their families, VA medical centers, federal, state and local partners, community agencies, service providers and others in the community. Call 877.424.3838
Make the Connection
VA’s public awareness and outreach campaign. The goal of the campaign is to raise awareness on mental health symptoms, conditions, and treatment and encourage Veterans to get the care and support they have earned through their service. https://www.maketheconnection.net/
Resources for Both Service Members and Veterans
National Resource Directory (NRD)
Connects wounded warriors, service members, veterans, and their families with national, state, and local support programs. NRD is a partnership among the Departments of Defense, Labor, and Veterans Affairs. https://nrd.gov/
Moving Forward
A free, online educational and life coaching program that teaches problem-solving skills to help you to better handle life’s challenges. It is designed to be especially helpful for veterans, service members and their families. https://www.veterantraining.va.gov/movingforward/
The Headstrong Project – 501c3 nonprofit for Veteran Mental Health
The Headstrong Project is a non-profit mental health organization providing confidential, barrier-free, and stigma-free PTSD treatment to our Veterans, Service members, and family members connected to their care. https://theheadstrongproject.org/
United Way 211
The most comprehensive source of information about local resources and services in the country. Call 211.
