DEA Support Resources

Employees, spouses, children under the age of 26, children of any age with special needs, and anyone living in the employee’s home as a family member are eligible for counseling services with TCTI.

EAP covers 12 sessions per Fiscal Year (Oct 1 – Sept 30) per issue.

Every employee is eligible for a new set of sessions at the start of the fiscal year which is October 1st; however, do not hesitate to call us and we can explore what other options may be appropriate at the time.

Yes, all EAP clinicians and staff are legally required to maintain strict confidentiality and are prohibited from sharing any information about client contact or involvement with EAP unless provided with written consent. Clinicians are not allowed to communicate with the DEA directly. Employees are also not able to access information about their adult age family members’ services unless consent is received.

Section 21 – Psychological and Emotional Health
The U.S. government recognizes the critical importance of mental health and advocates proactive management of mental health conditions to support the wellness and recovery of Federal employees and others. Every day, individuals with mental health conditions carry out their duties without presenting a security risk. While most individuals with mental health conditions do not present security risks, there may be times when such conditions can affect a person’s eligibility for a security clearance.

Individuals experience a range of reactions to traumatic events. For example, the death of a loved one, divorce, major injury, service in a military combat environment, sexual assault, domestic violence, or other difficult, work-related, family, personal, or medical issues may lead to grief, depression, or other responses. The government recognizes that mental health counseling and treatment may provide important support for those who have experienced such events, as well as for those with other mental health conditions. Nothing in this questionnaire is intended to discourage those who might benefit from such treatment by seeking it.

Mental health treatment and counseling, in and of itself, is not a reason to revoke or deny eligibility for access to classified information or for holding a sensitive position, suitability or fitness to obtain or retain Federal or contract employment, or eligibility for physical or logical access to Federally controlled facilities or information systems. Seeking or receiving mental health care for personal wellness and recovery may contribute favorably to decisions about your eligibility.

21A Has a court or administrative agency EVER issued an order declaring you mentally incompetent?

21B Has a court or administrative agency EVER ordered you to consult with a mental health profession (for example, a psychiatrist, psychologist, licensed clinical social worker, etc.)?

An order to a military member by a superior officer is not within the scope of this question, and therefore would not require an affirmative response. An order by a military court would be within the scope of the question and would require and affirmative response.

21C Have you EVER been hospitalized for a mental health condition?

The following question asks whether you have been diagnosed with a specified mental health condition that may, particularly if untreated, impact your judgment, reliability, or trustworthiness. If you answer in the affirmative, information will be requested about the seriousness and symptoms of the condition, as well as any applicable course of treatment. It is important to note that any such diagnosis, in and of itself, is not a reason to revoke or deny eligibility for access to classified information or for holding a sensitive position, suitability or fitness to obtain or retain Federal or contract employment, or eligibility for physical or logical access to federally controlled facilities or information systems.

21D Have you EVER been diagnosed by a physician or other health professional (for example, a psychiatrist, psychologist, licensed clinical social worker, or nurse practitioner) with a psychotic disorder, schizophrenia, schizoaffective disorder, delusional disorder, bipolar mood disorder, borderline personality disorder, or antisocial personality disorder?

21E Do you have a mental health or other health condition that substantially adversely affects your judgment, reliability, or trustworthiness even if you are not experiencing such symptoms today?

If your judgment, reliability, or trustworthiness is not substantially adversely affected by a mental health or other condition, then you should answer “no” even if you have a mental health or other condition requiring treatment. For example, if you need emotional or mental health counseling as a result of service as a first responder, service in a military combat environment, having been sexually assaulted, a victim of domestic violence, or marital issues, but your judgment, reliability or trustworthiness is not substantially adversely affected, then answer “no”.

No, anyone over the age of 18 will need to initiate the referral process directly.

No, all services are confidential, and the employee will not be made aware of services offered/completed.

Our program is geared towards short-term support; however, not all challenges can be addressed quickly. We encourage you to have a discussion with your therapist about the use of insurance, out-of-network benefits, and/or have the therapist contact the EAP to explore if an extension is possible.

EAP provides short term counseling and does not provide extensive clinical notes, clinical diagnosis, or court ordered treatment. Services are offered to help you through the difficult transition, but our clinicians will not be able to complete any court ordered documents on your behalf.

We are here to support you at any time amidst a variety of challenges; however, most of our therapists are only licensed in the state in which they reside. If you relocate to another state, you will need to change your therapist.

Feel free to refer your current therapist to us or provide us with their information for us to initiate contact. We will discuss our program and requirements/requests to participate; however, the decision to join our network of providers will ultimately be up to the individual therapist.

No, inpatient treatment is NOT covered by EAP. It is something to explore via your medical insurance. EAP can assist in helping locate a facility for you, but admission and costs will need to discussed with the facility.

Call back before the start of the third session and let us know. We will locate a new clinician for you.

Many clinicians respond at the end of the day or early the following day; however, do not wait more than 2 business days to call us back if you have issues scheduling your first appointment.

Please let us know and we will contact their respective office/therapist to remedy the situation.

We do our best to find a clinician in a timely manner that would be appropriate given you (or your family member’s preferences); however, the following can contribute to a prolonged delay: residing in a remote location, high demand or limited availability of clinicians in area, limited in-office hours, challenges matching clinician and employee’s availabilities, and the specialization of the request/need. Changing one or more of these parameters will usually expedite the ability to find an appropriate culturally competent clinician.

Yes! If you need any information from that referral or if the clinician is no longer available to meet, you can call us back and we will connect with another clinician.

Please contact Carla Sanders via Firebird or at 571.776.3096 for information about the Leave Donation Program.

Retirees are eligible to receive EAP services for up to one year after retirement.

Please call 571.62.9487 for information on how to become a confidential informant. 

DEA employees and contractors can call 571.362.9847 for help with computer issues. 

Phone number to Report Unlawful Activities: 1-877-792-2873

To report unlawful or suspicious activities on the Internet only:
Unlawful Internet Prescription Drug Sales or Suspicious Online Pharmacies

To report pharmaceutical drugs (i.e., oxycodone, hydrocodone, etc.); doctors and pharmacies:
Illegal Prescription Drug Sales/Distribution (RX Abuse Online Reporting)

You can find information on this website: https://www.dea.gov/how-to-apply/equal-opportunity-employer

No. Eligibility to receive EAP services ends on the last day of employment. Any remaining sessions on the current authorization will be forfeited.

No. The EAP benefit for a retired TFO ends on the last day of employment. Please follow up with your parent agency.