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These consultations involve problem solving or coaching sessions between you and one or more managers/supervisors aimed at improving a manager’s skills and effectiveness in providing leadership for employees. You are essentially acting as a management coach to help enhance the manager’s performance.
A special type of organizational intervention is Organizational Development. The difference in this type of activity from an Organizational Consult is that these projects are most often larger scale and relatively more complex consultations. Some examples of OD interventions are team building, improving group morale, and enhancing work quality or productivity for a work group. As with Organizational Consults, OD work requires a request from a manager and approval from TCTI to start a project.
TCTI maintains a library of training modules that cover a variety of subjects appropriate to the EAP. The TCTI Area Clinicians use these modules to provide training and preventive education to employees on how to cope and manage their lives in a manner that effectively offers ideas and solutions to minimize or resolve common problems or conflicts. View Required Training
Traumatic incidents can be Operational or Non-operational. Operational traumas are directly related to DEA operations/employment. They include, but are not limited to, shootings, threats of violence, aviation incidents, hostage taking or other terrorist incidents, suicides in the workplace, contracts on life of employee/employee’s family. EAP response is mandatory at the request of the DEA EAP Administrator or EAP Specialist. Non-operational traumas occur in the private lives of DEA employees and/or family members. They are responded to, based on the request of the victim or victim’s family or support system and as directed by the DEA EAP Administrator or EAP Specialist. They include, but are not limited to, natural disasters, unexpected death of a family member or employee, violence against self or family member, etc. EAP response occurs at the request of the involved parties.
These activities involve a variety of emergency situations that may require traveling to a scene or taking a decisive role in controlling a volatile or potentially dangerous situation. Crisis intervention offers DEA employees and their family members an immediate telephonic assessment and/or in-person clinical intervention.
This is an intervention with an impacted employee and/or family member of a traumatic incident. Traumatic incidents can be Operational or Non-Operational. Operational traumas are directly related to DEA operations/employment. They include, but are not limited to, shootings, threats of violence, aviation incidents, hostage taking, other terrorist incidents, suicides in the workplace, contracts on life of employee/employee’s family, etc. EAP response is mandatory at the request of the DEA EAP Administrator or EAP Specialist. Non-operational traumas occur in the private lives of DEA employees and/or family members. They are responded to, based on the request of the victim or victim’s family or support system and as directed by the DEA EAP Administrator or EAP Specialist. They include, but are not limited to, natural disasters, unexpected death of a family member or employee, violence against self or family member, etc. EAP response occurs at the request of the involved parties.
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We work with culturally competent providers who are committed to serving the specific needs of DEA employees and their families.
The Lighthouse Health & Wellness App is an in-hand, on-demand, 100% confidential health and wellness platform. Designed with first responders in mind, Lighthouse is filled with resources and information designed to help public safety personnel and their families thrive. Anonymous access to information on finances, fitness tips, addiction awareness tools, self-assessments, and help finding treatment and care are all just a swipe away. Click here to view access instructions.
The Counseling Team
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to