Counseling Services

Most employers recognize that personal problems are a normal part of living and that employees can be affected by personal difficulties during the course of their careers.

Unresolved problems can have a destructive effect if not addressed in time. They can jeopardize an employee’s health, family and job performance. When an individual is helped with a personal problem, however: home life improves, job performance improves, and everyone benefits.

Our counseling services were established to provide confidential, professional assistance to employees and their family members at no cost to employees. While personal difficulties can be resolved without outside help, the counseling program may be an excellent alternative to more difficult situations.

We support the employers’ commitment to the health and well being of their employees.

Spanish speaking services are available upon request.

TCTI’s primary offices are located at 1881 Business Center Drive, Suites 11 & 12 in the City of San Bernardino, with satellite offices in the counties of Los Angeles, Riverside, Orange, San Bernardino, San Diego and Ventura in the state of California. Each office is designed with a client’s privacy and comfort in mind.

The following are a few of the most common issues, which can be explored:

Marriage, Family, Interpersonal Relationships

In a fast-paced society in which so much value is placed on material possessions, it is sometimes difficult for people to maintain loving, caring relationships. Those closest to us receive all the messages we send – both positive and negative. Making sure we are effectively communicating can be of vital importance. If you have a concern or problem with your spouse, child, family member, friend, or significant other, your Employee Support Services Program may be the place for you to begin sorting out and clearing up these problems.

Depression

Depression can come upon a person suddenly or take a significant amount of time to make itself visible. Supervisors can be aware of this particular problem by noting changes in personality, attitude and behavior as well as job performance. There is no simple solution for depression, but if ignored, it can become more complicated and difficult to treat.

Financial Pressures

With the cost of living increasing each year, financial worries are foremost on the minds of many people. Overspending can become a major problem, making financial stability a luxury. Counseling can add insight to financial planning and budgeting. Other issues can emerge as offshoots of money problems. These complications can also best be addressed by competent, professional guidance.


Alcohol and Substance Abuse

Recognizing the signs of problem drinking or substance abuse is the first step towards getting treatment. As a supervisor, it is essential to have knowledge about this area as well as how to be most helpful. Counseling can reduce the high social and financial costs of health problems, absenteeism and poor work performance associated with substance abuse.

Trauma and PTSD

If an individual has been exposed to a traumatic event, he/she may be suffering from PTSD. Posttraumatic Stress Disorder (PTSD) is characterized by the direct personal exposure to an extreme traumatic event. The individual may persistently re-experience that event through one of more of the following ways:

• Recurrent and intrusive distressing recollections of the event, including images, thoughts, or perceptions
• Recurrent distressing dreams of the event
• Acting or feeling as if the traumatic event were recurring (may include a sense of re-living the experience, experiencing illusions, hallucinations, and flashback episodes)
• Intense stress when the individual is exposed to stimuli that may symbolize or resemble an aspect of the traumatic event
• A physiological reaction to the exposure of stimuli that symbolize or resemble the traumatic event

Counseling can help them understand the symptoms they may be suffering from due to PTSD.

EMDR

Eye Movement Desensitization and Reprocessing (EMDR) is a powerful method of psychotherapy. To date, EMDR has helped an estimated two million people of all ages relieve many types of psychological distress. During EMDR, the therapist works with the client to identify a specific problem as the focus of the treatment session. The client calls to mind the disturbing issue or event; what was seen, felt, heard, thought, etc., and what thoughts and beliefs are currently held about that event. The therapist facilitates the directional movement of the eyes or other dual attention stimulation of the brain, while the client focuses on the disturbing material, and the client just notices whatever comes to mind without making any effort to control direction or content. Each person will process information uniquely, based on personal experiences and values. Sets of eye movements are continued until the memory becomes less disturbing and is associated with positive thoughts and beliefs about one’s self; for example, “I did the best I could.” During EMDR, the client may experience intense emotions, but by the end of the session, most people report a great reduction

In addition, we can help with the following issues:

• Grief/Bereavement
• Co-workers
• Divorce
• Retirement Concerns
• Stress Concerns
• Career Concerns
• Critical Incident
• Medical Concerns
• Spiritual/Religious
• Supervisor/Subordinate
• Children/Child Care
• Disciplinary Issues
• Parents
• Suicide
• Employee Conflicts
• Anger Management
• Addictive Behaviors
• Disability
• Domestic Violence
• Anxiety/Panic Attacks

Our staff will be available to provide counseling services in a convenient and timely manner. To make an appointment, an employee or family member may appear in person or phone the office between the hours of 8:00 A.M. to 4:30 P.M Monday through Friday. The employee or the family member will then come to the office at the prescribed time, where a counseling session will take place. TCTI’s staff conducts counseling sessions from the hours of 8:00 A.M. to 8:00 P.M., Monday through Friday. When an emergency takes place, TCTI provides a 24-hour answering service and the staff is equipped with cell phones.