In 1985, The Counseling Team International (TCTI) began providing employee support services to law enforcement, fire, emergency services and governmental agencies in the State of California, as well as nationwide. The Founder and Director Nancy K. Bohl-Penrod, Ph.D. began contracting with the San Bernardino County Sheriff’s Department to provide Stand by Status (SBS) 24/7/365 Critical Incident Stress Management services (CISM) to Sheriff’s personnel involved in shootings. This immediate intervention decreased Worker’s Compensation claims to such a degree that TCTI was encouraged and asked to expand their services to counseling San Bernardino County Sheriff’s Department personnel and their family members for personal problems along with offering many training classes. The Cities of Chino Hills, Colton and Rialto fire departments also wanted services and began contracting with TCTI for their firefighters.
In 1986, Training became very important to TCTI’s success. Training reaches out to many people who otherwise would not have any contact with the mental health field. TCTI created their training division which develops classes to meet the needs of all they serve. TCTI’s Staff are Adjunct Professors for many colleges and universities in Southern California. They have been guest speakers for the Federal Bureau of Investigation (FBI), Bureau of Indian Affairs (BIA), California Highway Patrol (CHP), the Federal Law Enforcement Training Center (FLETC), and the Federal Air Marshal Service (FAMS) as well as many police and fire academies. TCTI’s Instructors are certified to teach for the International Critical Incident Stress Foundation (ICISF), Law Enforcement Wellness Association (LEWA), Police Officer Standards of Training (POST), Standards and Training for Corrections (STC), Board of Registered Nursing (BRN), Continuing Education Units (CEU), ICEMA for Emergency Medical Technicians (EMT), paramedics. TCTI also trains for the QPR Institute for suicide prevention and intervention.
In 1987, TCTI’s Employee Support Services Program was created to help the employees of companies and/or departments and their eligible dependents in solving personal and emotional problems. The employees and their eligible dependents can call directly for help without going through a supervisor. TCTI’s counseling has helped in areas such as stress, depression, marriage and family/relationships, substance abuse, weight control, financial difficulties, suicide ideation and career concerns. The Counseling Team International’s Employee Support Program quickly expanded and was offered to many other police and fire departments throughout Southern California.
In addition, in 1987, The Pre-employment Psychological Testing Division was formed by Dr. Larry Davis who was the Director until his retirement. After his retirement in 2005, Dr. Kathleen Wellbrock became the Clinical/Assistant Director. Due to high demand TCTI increased their team of clinical psychologists to help with this division. TCTI’s Clinical Psychologists conducting the oral interviews are incompliance with the California Government Code 1031 (f)(2)(B), which obligates TCTI’s Clinical Psychologists to meet applicable education and training procedures set forth by the California Peace Officer Standards and Training (POST). TCTI Clinical Psychologists build a personal relationship with the departments and provides the contracts with easy access and good communication.
In 1988, Peer Support Programs for law enforcement, fire and other organizations were developed by TCTI. It is one of the most important training programs that TCTI has conducted all over the nation and in Canada. TCTI has trained over 12,000 peer supporters in the Fire, Law Enforcement and EMS Field. TCTI has trained Cal Fire, US Forest Service, California Highway Patrol (CHP), Kansas Highway Patrol (KHP), Washington State Patrol (WSP), Canadian Royal Mounted Police (RCMP), Kaiser Hospitals, The Federal Bureau of Investigation (FBI), Drug Enforcement Agency (DEA), United States Border Patrol (USBP), Federal Air Marshal Service (FAMS), United States Marshal Service (USMS), Bureau of Indian Affairs (BIA), United States Postal Inspectors (USPI) United States Department of Agriculture (USDA)/Office of Inspector General (OIG) and over 100 local law enforcement and fire agencies throughout California.
In 1989, the Crisis Negotiation Team (CNT) for TCTI was formed. Dr. Bohl-Penrod was asked to attend the Federal Bureau of Investigation’s (FBI’s) Basic and Advanced “Hostage Negotiation” (CNT) training in Quantico, Virginia. Since that time, TCTI has recognized the importance of consulting to law enforcement Crisis Negotiation Teams (CNT). The majority of TCTI’s Mental Health Professionals have attended both Basic and Advanced Crisis Negotiation Training (CNT).
TCTI employs a professional support staff to assist the Director and a team of dedicated clinicians and Associates throughout the nation. They are licensed Mental Health Professionals from many disciplines who have responded to major disasters and critical incidents such as:
- 1987 Pacific Southwest Airlines Crash Flight 1771
- 1989 San Bernardino Train Disaster – Train Collision and Pipeline Explosion
- 1992 Hurricane Andrew in Florida
- 1992 Los Angeles Riots
- 1993 ATF Incident in Waco, Texas
- 1994 Northridge Earthquake in Northridge, California
- 1995 Oklahoma Bombing in Oklahoma City
- 1996 Unabomber Case in Sacramento
- 1996 TWA Flight 800 Airline accident in New York
- 1998 School Shooting at Springfield High School in Eugene, Oregon
- 1998 Riverside City Hall Shootout in Riverside, California
- 1999 Tornado in Oklahoma City
- 1999 Alaska/US Airline Accident
- 1999 School Shooting at Columbine High School in Littleton, Colorado
- 2001 School Shooting at Santee High School in California
- 2001 Terrorist Attack on the World Trade Center in New York
- 2001 Terrorist Attack on The Pentagon in Virginia
- 2002 Typhoon in Guam
- 2003 Old Fire in the San Bernardino Mountains
- 2005 Hurricane Katrina in Louisiana
- 2005 School Shooting at Red Lake High School in Minnesota
- 2006 Ski Patrol Deaths at Mammoth Ski Lake
- 2006 Esperanza Fire – 5 deaths of Riverside County’s US Forest Service Personnel
- 2007 Witch Fire in San Diego County
- 2008 Avalanche in Wrightwood, California
- 2008 Seal Beach Shooting at the Salon Meritage Hair Solon
- 2011 Edison Workplace Violence Shooting
- 2012 Big Bear Manhunt Death of Detective Mackay and Officer Crain
- 2013 Los Angeles International Airport TSA Shooting/Death and Injuries to TSA Officers
- 2015 San Bernardino Inland Regional Center Terrorist Attack
- 2017 School Shooting at North Park Elementary San Bernardino
- 2017 Las Vegas Route 91 Harvest Festival Shooting
- 2017 California Tubbs and Thomas Wildfires
- 2018 Santa Barbara County Mudslides
- 2018 Yountville Pathway Veteran Home Shooting
- 2018 Ferguson Fire in the Sierra National Forest, Stanislaus National Forest and Yosemite National Park
- 2018 Yolo Fire “County Fire” Yountville California
- 2018 Mass Shooting at Borderline Bar and Grill in Thousand Oaks, California
- 2018 Carr Fire, Redding, California
- 2019 Synagogue Shooting in Poway, California
- 2019 Costco Shooting in Corona, California
- 2019 Federal Courthouse Shooting in Dallas, Texas
- 2019 Ridgecrest Earthquakes
- 2019 Gilroy Garlic Festival Shooting in Gilroy, CA
- 2019 El Paso Shooting in El Paso, TX
- 2019 Conception Boat Fire in Santa Barbara, CA
- 2019 Alessandra Apartment Fire in Hemet, CA
- 2020 COVID-19 Pandemic
In 1994, TCTI formed a Line of Duty Death Response Team (LODDRT). This team consists of mental health professionals, peer supporters and chaplains who work within a collaborative spirit. This team has responded to approximately 125 line of duty deaths (LODD) for fire and police departments since 1986. Members of TCTI have also faithfully attended and dedicated their time to police week in Washington, D.C., since 1988.
In 2002, TCTI designed a Website with the interactive user in mind! The website contains over 75 articles & handouts, a variety of surveys, tests and measurement tools for self-help on various situations including, Guided Imagery, Visualization, Relaxation Techniques and Breathing Exercises.
In 2020, TCTI made Telehealth services available. Mental health professionals can provide counseling services to their clients from a distance using videoconferencing. It is CONFIDENTIAL in the same way that face to face sessions are, while using our online telehealth portal.